Visit 9/5/21- You now seat yourself, order on the app yourself, pay and tip on the app yourself. Then someone brings the food. 1 order was perfect, appetizer and fries, other not so much. Burger ordered medium well, came all pink except for outside. Waited for someone to pass by. Advised it was undercooked, waitress asked what do you want me to do. I asked if it could be cooked more. She took away my whole plate including my side. Then someone who I believe may have been a supervisor came over and just said- what was wrong with your burger. I said it was a bit undercooked, but no worries the waitress brought it back. I did not complain at all. He said nothing and walked away. About 5 minutes later he came back and said how do you want it done, I said why don't you just do it well so there is no issue. He walked away again without a word. Burger came back after quite a bit of time, not even close to well done. Totally pink inside again. No one came and checked, no one cared. Not one sorry, except from me to the waitress when she took the first plate back. Yup, I said sorry for something they did wrong. Then they did it wrong again, didn't care to check if they got it right.